We collect customer surveys and google reviews for businesses!
According to Forbes, a significant majority of consumers, around 98%, read online reviews before making a purchase, with many considering reviews as important as a personal recommendation from friends or family.
The Good in Customer Feedback
At Beacon Tech, we believe that customer feedback is a gift. It's a direct line to understanding how your customers perceive your business and their experiences with you. While it's true that not all feedback will be positive, even negative or critical feedback presents a golden opportunity for growth and improvement.
Our Core Services
Customer Surveys
Surveys are a powerful tool for gathering valuable insights directly from your customers, allowing you to make data-driven improvements.
Ask targeted questions: Gain specific insights into aspects like customer satisfaction, product feedback, and service quality.
Pricing Sensitivity: How do customers perceive the value of your product/service relative to its price? Are they willing to pay more for certain features or premium offerings?
Lead Generation: How did customers first hear about your business? Which marketing channels are most effective?
Discover Your Customer Base: Gather demographic data (age, location, occupation) to segment your customer base and tailor your marketing efforts.
Google Reviews
Google Reviews are essential for building trust and credibility with potential customers. Positive reviews act as social proof, influencing purchasing decisions and boosting your online visibility.
Enhance Online Visibility: Google's algorithm considers reviews when ranking businesses in local search results. More positive reviews can lead to higher rankings.
Attract New Customers: A high volume of positive Google reviews makes your business more appealing to potential customers searching online.
Build Trust and Credibility: Positive reviews demonstrate that other customers have had good experiences with your business, building trust and credibility.
Google Dominates: Of all the reviews online, 3 out of 4 of them are on google. And remember, 98% of people check reviews before buying.
Unlimited Text Messages & Emails
Unlock the power of multi-channel communication with unlimited text messages and emails. Effortlessly generate reviews, provide exceptional customer service, promote special offers, and build stronger customer relationships – all from a single, easy-to-use platform.
Review Response Tool
Respond to Google reviews quickly and efficiently. Our tool makes it easy to monitor reviews, craft thoughtful responses, and build stronger customer relationships.
Testimonials
Jasmine Richards
Beacon truly revamped our Google review strategy. Our online presence soared with the increase in positive reviews. A big game changer for us!
Monica Chandler
Even with limited tech experience, I was able to navigate the system and start gathering valuable customer feedback right away. Their review responder tool is a lifesaver! It's so easy to manage and respond to all my online reviews in one place, saving me tons of time and effort.
Thomas Krazinski
Beacon Tech's email marketing gave a significant boost to our customer engagement. Simple and effective, just what we needed.
FAQs
Your Questions Answered: Quick Insights on Our Services and customer feedback.
Why are customer surveys important?
Customer surveys provide valuable feedback that helps you understand what you're doing well and where you need to improve. They also enable you to ask very specific questions that can be valuable to marketing efforts or other specific initiatives for the business.
I'm buys! How can I make responding to reviews easier?
A review response tool streamlines the process by allowing you to manage and respond to reviews from one central platform. This saves you time and ensures that all feedback, whether positive or negative, receives a timely and professional response.
What's the big deal about Google reviews specifically?
Google reviews are particularly impactful because they're prominently displayed in Google search results and on Google Maps. Positive Google reviews can significantly boost your visibility, making it easier for potential customers to find you and choose your business over competitors.
Why should I care about online reviews?
Online reviews are essential for building trust and credibility with potential customers. They can significantly influence purchasing decisions, attract new customers, and improve your search engine rankings. Think of them as digital word-of-mouth referrals in today's online world.
Can I personalize my surveys and review requests?
Yes, customization is key! You can tailor your surveys and review requests to match your brand, target specific customer segments, and ask the most relevant questions for your business. This helps increase response rates and gather more valuable feedback.
What if I need help?
We provide comprehensive, 24/7 support including onboarding, technical assistance, and best practices to help you get the most out of our services. We're committed to your success and offer ongoing resources and guidance whenever you need it. Sources and related content whenever you need it.
Call or Text Us!
346-598-3065